EliteSolutions Helping Business Achieve with Technology


250.741.9875

250.483.6723

Remote Support Options

Basic Remote Support Option # 1

This option is used for a one time computer or clients that have only one computer.

One Time User or Casual User - During 8:00 AM - 5:00PM Pacific Time

 

You will be billed at a rate of $13.75 per 15 minutes. This is the perfect solution for the quick fix situation.

 

One Time User or Casual User - After 5:00 PM or Weekends and Holidays

 

You will be billed at a rate of $15.99 per 15 minutes.

 

Office Remote Support and Help Desk Services Option # 2

 

Pay $29.99 per computer system three months in advanced and we will provide unlimited technical support and help desk services during the hours of 8:30 AM until 4:30 PM Monday thru Friday Pacific Time.

 

After hours support is provided through a trouble ticket system and service calls are billed at $15.99 per 15 minutes.

 

Office Remote Support and Help Desk Services Option # 3

 

$39.99 per computer system payable three months in advanced and we will provide unlimited technical support and help desk services between 8:00 AM and 9:00 PM Monday thru Friday Pacific Time.

 

After hours support is included and clients will be provided with a local calling phone number. Please note: most area codes in Canada and the US is supported.

 

Office Remote Support Help Desk Services and Managed Network Services Option # 4

 

Pay $42.95 per Server and Workstation three months in advanced and we will provide nd we will provide unlimited technical support and help desk services between 8:00 AM and 9:00 PM Monday thru Friday Pacific Time.

 

After hours support is included and clients will be provided with a local calling phone number. Please note: most area codes in Canada and the US is supported.

 

We will include 24/7/365 Server and Workstation monitoring - Windows Updates - Software updates - Security Scans.

 

Additional Management such as

 

  • Backup Management
  • Hardware Management
  • Printer updates
  • Server Management

 

are billed at $15.99 per 15 minutes. Most management functions can be completed in under 2 hours per month making this the most affordable Managed Network Services in British Columbia.

 

 

 

EliteSolutions a Division of MaxNet IT Solutions

680 Terminal Ave N Nanaimo BC V9S 4K2

Nanaimo 250.741.9875 - Victoria 250.483.6723

email: info@elitesolutions.info or techsupport@elitesolutions.info

Serving the US and Canada

 

Computer Networking | | Network Security | | Internet Technology | IT Solutions | Training Solutions |

| Web Site Design | SEO Search Engine Optimization Services | | Network Design and Upgrades |

| Website Hosting | Remote Technical Support and Help Desk Services | Managed Network Services |

| 24/7/265 Server Monitoring |

 


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