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Managed Network is like your own virtual IT staff. With this service, we can help you:
Our Managed Network Services includes several features and while it is not required to utilize all its features greatest success can be achieved by utilizing:
As these are complex services our Managed Network Services costs are determined by size of your network - number of users - support services required. Feel free to send your inquiry to info@elitesolutions.info and we will be more then happy to supply information with no obligation.
Have you ever wished that your employees had an affordable help desk solution?
How many times have your employees struggled with a task when perhaps a quick call to our help desk would solve the issue in minutes.
Well look no further as our help desk service is ready to help you with all your software problems.
Our help desk service is available Monday thru to Sat 9:00 AM until 4:00 PM.
Elite Network Solutions offers 24/7/365 Server Monitoring to complement our Server Service Contracts and Managed Network Services. Our monitoring service aims at maintaining a high level of server uptime for your business as this service allows our support engineers to see in real time the current state of your servers.
Now even Small Businesses can enjoy a piece of mind and a service that truly offers value for the price of a cup of coffee per day. Our monitoring service is able to monitor servers across Canada and the USA.
In addition to 24/7 Server monitoring Elite Network Solutions has added on to this service to include security scans of networks. Our security scans are able to reveal issues such as missing security patches on servers, workstations, back door Trojans and other TCP/IP ports that may be open on your network. This feature greatly enhances our managed network services.
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Consider the following - a lot of IT companies offer support contracts for Servers - but can they offer 24/7/365 server monitoring of all your critical network services? Our monitoring service was months in the making and its sole purpose is to add value to our support contracts. Our Solution provides the following;
Based on our experience often servers are located into areas where they are not readily accessible. Often those same servers are not even looked at from one day to the next. With our monitoring solutions you will know that your server is always being watched with real time reports and stats. Even pending failure of hard drives can be easily detected before they happen.
Our software solution can also take proactive measures. For example if a critical service is not running our software monitoring solution will try to restart that service. Of course if our software cannot perform its proactive measure it will send email alerts to our technical staff.
To further enhance this service Elite Network Solutions has added a security scan solution. Our security scan can quickly pinpoint security issues such as missing security patches on Servers and Workstations, discover other security threats such as back door Trojans.
To further enhance this service - priority technical support is given to all critical warnings and our support engineers do respond within minutes to those warnings. If a site visit is required this is also given a priority status in our work cues and a support engineer is dispatched to your location without delay.
Our normal response time are as follows:
Nanaimo 30 minutes or less - Other points of Vancouver Island 1 - 2 hours depending on distance. In addition we are fully setup to extend our remote support software as needed.
Our monitoring solutions is able to monitor and report on the following server types:
Our solution provides extensible monitoring checks for many key services such as:
Just to mention a few!
Our solution can also monitor other server critical items such as:
If your server is a Windows Based Server our monitoring solution can also be modified to suit your particular monitoring requirements.
The first step with our service is setting up your network to allow Elite Network Solutions to monitor your servers. This initial setup does require approx one hour and in most cases can be completed remotely. To find out if our monitoring service can work for your network please contact our support engineers techsupport@elitesolutions.info and we will be more then happy to discuss hardware requirements for our remote monitoring solution.
Once your network has been configured to be monitored the next step is adding your servers to our lists and set up the services to be monitored. In addition email alerts can be configured to send to your support staff and our support engineers. Our software solution can even be configured to take corrective measures such as restarting services. All of this happens remotely.
Weekly reports on server status are sent via email Mondays to all clients. These reports can be very detailed and are usually sent in HTML format. An XML format can be sent which would allow these reports to be imported into other applications such as Excel. This would allow performance trends etc to be easily established and tracked over a period of time.
When a server experiences various failures our monitoring software does send emails to all email accounts configured. If Elite Solutions does maintain your technical support one of our support engineers will log into your servers if possible and review and fix as needed. If your server is in a downstate one of our support engineers will be dispatched to your location without delay. Once damage has been reviewed additional support such as Microsoft will be called to help in getting your server up and running as fast as possible.
Monitoring costs are based on the following:
If your interested in this service feel free to contact us for a no obligation price quote. Send your inquiry to info@elitesolutions.info.