The cost of being able to do service calls has risen sharply for
all service related companies. While most companies simply raise
rates to offset costs MaxNet IT Solutions has looked into other
solutions that will allow us the following
maintain current rates which are extremely competitive for
offer a new remote support solution that could eliminate a vast
number of service calls.
offer this service at a cheaper rate then that charged for
support visits - after all this type of service call also saves
money for MaxNet IT Solutions.
team up with a company that has the best software solution to
implement this service.
While remote support is not new, most of the software requires
clients to download various Java plugins, or configure firewalls
and the list goes on. MaxNet IT Solutions selected Syberfix which
is a solution that has all the tools, features, and security
required to fix computers remotely and requires no special
configuration on client computers. This means entire networks
are easily supported with our help desk software. More information is
available at www.syberfix.com
Key Points on this Webpage
Terms and Conditions using our Support Software
What Kind of
Support Services and Can be Offered with this Software
Software Download and Installation
Can be used to support any Windows computer from Windows 95 to
This software cannot be used on Apples, or Linux Operating
Clients are required to install a small program on their
computers. Complete instructions are available and it is very
easy to install. You can download the software via this website.
Supported Internet Connections are both modems and broadband.
Even a 28.8 modem connection can be used.
Support Services are on demand. This means you make the request
via your computer using the client software. Your request will
be entered into our queue and a support engineer will be
assigned to your support call. Normal wait time is 20 minutes.
Complete networks can be easily supported as no firewall
configuration is required.
Service rates are $55.00 per hour and you are billed to the
nearest 15 minutes. Extensive time logging for all service calls
is maintained by both the client software and our server
software. This reflects into fair billing without mistakes, and
at a glance you will always know how much you owe for the
service calls performed to date.
Security features are built into the client software which will
allow you as the client to restrict access to files on your
system. All clients will be given a tour of the software once
installed. There is no charge for this tour.
Support hours are 7:00 AM - 10:00 PM Pacific Time Monday
thru to Friday and service calls will be supported for Canada
and US clients.
Support services are available for Vancouver
Island only on Saturdays and Sundays between 10:00AM and 2:00
PM. As this service grows into other locations additional
support times will be established.
While you are welcome to download our client
software at anytime you as a client should be aware of the
- When you download our software
you will be required as part of the installation to provide your
name, address, email address. This information will be used for
billing purposes and you will be notified via email that your
software has been successfully registered to MaxNet. If you are
concerned about providing this information you are welcome to
information is collect strictly for billing reasons, and to
identify clients when they request service.
- You as a client once you have installed our software and
request service you are also acknowledging that you are
accepting MaxNet IT Solutions billing rates of $55.00 per hour.
Our preferred billing method is invoices sent via email, however
postal mail can also be used.
- Our Billing is by invoice only and all invoices are due
on receipt. We do not send monthly statements unless your
accounting dept require those arrangements.
- Should you request a
service call and our Support Engineers are not able to resolve
your issue there will be no charge for that service instance.
- Should a support call require additional
resources such as support from Microsoft you will be billed for
those extra services. In instances where deemed necessary MaxNet
IT Solutions may turn over support calls to Microsoft or other
Support Companies in which case you will be billed by those
companies and not MaxNet IT Solutions.
While MaxNet IT Solutions stands behind their work there are no
warranties for any remote service support.
- Complaints - please direct all
complaints to company President John Rice
Some of the more common uses for this
software in terms of providing support for hardware and software
installation of drivers for common devices like printers,
scanners, digital camera, palm devices.
configure common hardware such as that mentioned above.
manage network shares, install network printers, create and
manage user accounts, manage and configure firewalls,
reconfigure networks, manage network devices and computers.
troubleshoot and update software - MaxNet is well versed in
Microsoft, Adobe, Macromedia, Simply Accounting, Quick Books.
Troubleshoot computer issues as it relates to hardware and
Provide one on one software training for common business
Create templates for documents, and spreadsheets.
Configure backups and manage your backups. We can even upload
files easily to your computer and install applications.
Keep in mind that this service cannot address all computer
issues remotely however our Support Engineers will be able to
quickly source the issues and decide if an actual service call to
your site is required.
Our client software is provided free of
charge. This is a 5 meg download which should be a quick
download for most connections. The file is a zip file that will
need to extracted for installation.
download MaxNet Syberfix client
1/ Extract the zip file to a location on your computer. The most
common location is a download folder or your desktop. Extract
the zip file which will produce a single exe file. Double click
to launch install.
2/ The installation is password protected. The password is
7321827 which you will need to enter to continue the installtion.
3/ After you have completed the installation you will find a new
icon on your desktop.
4/ Double click on this icon and complete the following
Most cases you will select new account. Even for businesses with
multi computers please select new. This allows the software to
track users and computers. If you are reinstalling the client
then select existing.
You may select Personal or if you are a business then select
You must complete all required fields regardless if you are
selecting personal or business.
At present MaxNet can only support English.
This is your completed information. If it is not correct you may
use the back button and fix. Click on the next button to
8/ You now have a chance to enter a password.
This ensures that only you can request support. This is a very
valuable feature for business as this allows managers to control
9/ Your Finished the installation.
The next steps are as follows
Double click the icon on your desk for syberfix. It will take a
bit to launch the application as info is being verified. Be
Next you will need to select the CSC
Click next to continue
Enter in Maxnet. This is not case sensitive.
Select day rate as shown and the next button will become active.
Please note rate 15 minutes are billed at $13.75. All billing
is the the nearest 15 minutes ie 20 minutes is billed as 15
minutes, 25 minutes is billed at 30 minutes.
This shows MaxNet information etc. Click on the next button.
Click yes on the Service Agreement. Please note our policy is no
resolution no charge.
Your finished and you will need to click on the finish button.
It will take time for your software to register with our server.
You will receive an email that your registration has been
approved. In the meantime you should be be able to request
service in approx 20 minutes. If you cannot call 250-713-2709
and our Support Engineer will push the request through.
When you request you will see the following screen. Click send
Please put in details and select between restricted and trusted.
The difference is restricted allows our Support Engineers
to only examine the system. Trusted allows our Support Engineers
to control the system. These options can also be changed during
the support call.
If you experience any problems with these instructions please
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